Setting up reward and voucher discounts for Toast

Toast applies a reward or voucher at the till using its discount settings. You set them on the reward, or on the promotion for a voucher, under Discount settings on the Discount logic tab. A reward or voucher without discount settings doesn't show on the Toast POS.

Set up the discount

1. Go to Loyalty → Rewards and open the reward. For a voucher, go to Loyalty → Promotions & Vouchers and open the promotion.
2. Open the Discount logic tab.
3. Under Discount settings, click Create discount, or Edit if it already has one.
4. Choose the type and fill in its settings.
5. Click Save changes.

Discount types

• Single item (free, percentage, absolute, fixed price): discounts one eligible item.
• Multiple items (free, percentage, absolute, fixed price): discounts every eligible item, or up to the maximum number of items you set.
• Entire order (percentage, absolute): discounts the whole order.

A percentage is entered as a percentage. Absolute and fixed-price values are in cents: €5 is 500.

Settings

• Applies to (item types only): Product or Category, then select what the discount may apply to. Categories are your Toast menu groups. Only what you select is discounted. There's no way to exclude something, so to leave it out, select everything else.
• Priority: which eligible item gets the discount first: the first, the cheapest or the most expensive. A multiple items discount without a maximum discounts every eligible item, so the priority doesn't matter there.
• Maximum items (multiple items types): at most this many items get the discount. Leave it empty for no limit.
• Maximum discount amount (multiple items percentage and entire order percentage): the most the discount takes off, in cents.
• Eligibility: all orders, or only orders that reach a minimum amount, in cents. The whole order counts toward the minimum, including items the discount doesn't apply to.

Toast doesn't use the business profiles or the "can be combined" option. To show a reward in one location only, use its visibility filters.

At the till

• A reward only shows on the Toast POS when the contact can redeem it: they have enough points, or they were issued the voucher.
• An item discount needs an eligible item on the order. A free coffee reward doesn't show for an order with only a lemonade.
• An item that already has a discount isn't discounted again.

Examples

• 10% off the whole order: Entire order percentage, value 10.
• A free coffee: Single item free, Applies to Product, select your coffees.
• 15% off everything except whole cakes: Multiple items percentage, value 15, Applies to Category, select every menu group except whole cakes, and leave maximum items empty.

To install the integration and find your way around its tabs, see How to configure a Toast integration.