Changing the cookie banner your contacts see
The cookie banner asks visitors whether they accept cookies before your Google Tag Manager loads. It shows our own text until you change it, and you can replace that text with your own and add a link to your cookie statement.
When contacts see the banner
The banner only appears where your Google Tag Manager runs:
- Contacts portal: when Google Tag Manager is switched on in the portal editor, on the Analytics tab of Settings, with a Container ID filled in. See How to configure the contacts portal.
- Forms: when the form has Enable Google Tag Manager switched on and is opened from its own link or QR code. A form embedded on your website never shows it, because consent there is up to your own website. See Tracking form views and sign-ups in Google Tag Manager.
Without Google Tag Manager there's nothing to ask consent for, so no banner shows, whatever you set here.
The banner has the title This site uses cookies and 2 buttons. Accept all loads your Google Tag Manager, and Functional only keeps it off.
Change the banner
Only admins see this page.
- Click the gear icon at the top right of the dashboard to open Settings.
- Under Communication, click Contact touchpoints.
- In the Legal and consent section, click Edit next to Adjust cookie banner.
- Click Edit cookie banner.
- Switch on what you need:
- Use custom content: write your own text in the editor. It replaces our text.
- Link to cookies statement: fill in the Label, the text of the link, and the Cookie statement url, the page on your website with your cookie statement. Use the full address, starting with https://.
- Click Save changes.
The preview below the settings shows the banner with your brand kit's button colour, and it follows your changes before you save them.
With Link to cookies statement on, Save changes stays greyed out until both the label and the url are filled in.
The banner is one setting for your whole account. A change shows on the contacts portal and on every form at once.