Adjusting reCAPTCHA on a form

reCAPTCHA protects your forms from spam and bots. It gives every submission a score between 0.0 (very likely a bot) and 1.0 (very likely a human), and rejects submissions that score below the minimum you set.

reCAPTCHA is on for every form unless you switch it off, with a minimum score of 0.5.

Change the reCAPTCHA settings

1. Go to CRM → Forms and open the form.
2. Click Edit form.
3. In the editor, open Settings, then reCAPTCHA.
4. Change the settings:
   • Secure with reCAPTCHA switches the check on or off for this form.
   • reCAPTCHA score is the minimum score a submission needs, from 0 to 1. Higher is safer: a higher score blocks more bots, but can also block some real people.
5. Click Submit. You'll see reCAPTCHA settings saved.

Submit only appears once you've changed something.

Choosing a score

Start with 0.5. If spam still gets through, raise it a little at a time. If real contacts tell you the form won't send, lower it.

Switching Secure with reCAPTCHA off removes the check completely, so every submission goes through. Only do that if you protect the form in another way.

What a rejected submission means

A submission that scores below your minimum isn't saved, so it doesn't create or update a contact. The same check runs when a contact logs in through a form.