How to re-send a digital gift card email
You can send a gift card's email again from the card itself, for example when the recipient lost it or it went to the wrong address. You can send it to the same contact or to someone else.
This is also the quickest answer when a recipient deleted the email and needs the card's QR code again. The email carries the QR code and a link to the card's balance, and the card's page in the dashboard doesn't show the QR code itself. For a digital card, the recipient can also look it up on your contacts portal's balance checker. See Finding gift card balances and transactions.
Re-send the email
- Go to Store → Giftcards and pick the program in the program card at the top of the sidebar.
- Open Cards and click the gift card. To search every program at once, use Find giftcard (the magnifier in the sidebar).
- Open the Recipients tab.
- Click Send to recipient. The Send giftcard dialog opens.
- Under Send to, pick the contact who should get the card. If they aren't a contact yet, Create new contact opens your contacts in a new tab so you can add them first.
- Leave Send default email on to send your default gift card recipient email. To send a different one, switch it off and pick it under Email. The emails you can pick from are your gift card recipient emails, and Manage giftcard recipient emails next to the picker opens them in a new tab.
- Click Send.
What the recipient gets
The same card, with the same card number and balance. Sending it to someone else doesn't change who the card belongs to.
The buyer's personal message isn't in a re-sent email: the Personal message tag only fills in when a portal or widget order sends the email. See Showing the buyer's personal message in the gift card email.
Check whether it arrived
The card's Recipients tab lists the address each send went to, which email was sent and when, but not whether it was delivered. For the delivery status, click the gear icon at the top right of the dashboard to open Settings, click Giftcards under Functionalities, click View details on the email you sent and open Recipients. This isn't the Settings item in the sidebar of Store → Giftcards, which holds a program's own settings and no emails. See How to check if a recipient received their digital gift card.
What goes wrong
- The email isn't sent. The email you picked has neither the Card number (hash) tag nor the URL tag, or your account isn't approved yet. You see an error instead of a confirmation. See How to create gift card recipient emails.
- The recipient says it never came. Check its status as above before you send it again. If it shows as delivered, ask them to check their spam folder.