Prorated invoices when you go over your contact limit

On older plans priced by the number of contacts, going over your contact limit moves your subscription up to the next contact tier. You then get an extra invoice for the rest of the period you've already paid for, and a credit invoice that cancels out the overlap.

On a plan that comes with monthly tokens, this doesn't apply. Going over your allowance is charged per extra token package instead, and the usage card on your subscription page shows what that costs.

What happens when you go over your contact limit

1. Your subscription moves up a tier. As soon as you go over the limit, we adjust your subscription to cover the extra contacts. To see the next tier and its price:

1. Click the settings icon in the top right of the dashboard, then select Subscription under Account in the menu on the left.
2. Under Current bundle, click Show pricing on the usage card.

2. You get a new invoice. It covers the period from the day you went over the limit to the last day of the period you were already billed for, at the price of the new tier. Its description names your plan with "Prorated charges".

For example: you were invoiced on June 10 for the year from June 10 to June 9 the following year, for 1,000 contacts. On December 14 you have 1,010 contacts. On December 14 you get an invoice for December 14 to June 9, for 2,000 contacts.

3. You get a credit invoice. The period from December 14 to June 9 has now been billed twice, once at the old tier and once at the new one. A credit invoice for the old tier over that period corrects it. You'll find its amount under "credits" on the invoice, and its description names your plan with "Prorated credits".

Can't find the credit invoice?

It isn't always emailed, but it's always created. You'll find it in the dashboard: click the settings icon, select Subscription under Account, and scroll to the Invoices section.

Questions about an invoice? Email billing@leat.com.