Paying with and topping up gift cards on Lightspeed K-Series

With the Lightspeed K-Series integration, staff can take payment with a Leat gift card at the till, or put money on one. Both start from the Leat button you added to your POS menu when you installed the integration.

Before you start

Check these in your Lightspeed back office first. They're covered step by step in Installing the Lightspeed K-Series integration.

• The Leat web extension is added with the All-in-One - Web extension URL, and a button for it is on your menu.
• A payment method with the code LGC exists and is deselected on the Payments tab of each configuration. By default, gift card payments are booked on it.
• If Take gift card and prepaid balance off as a negative-price item is on in the integration's Advanced tab, gift card payments aren't booked on LGC. The balance comes off the check as a line on the LEAT-DISCOUNT-ITEM item instead, so that item must exist with the price type Manually-entered negative price. Use this when your fiscal setup can't book a gift card as a payment.
• To top up or sell gift cards, an item with the SKU LEAT-PRODUCT-ITEM exists with the price type Manually-entered price. On its POS settings, under Additional options, Allow item to be renamed must be turned off, or the POS won't add top-ups to the bill.

Choose what staff can do with a gift card

On the integration's Advanced tab, under Gift cards and prepaid, you choose what staff can do on the POS. Under Giftcards, select Top up, Redeem or both, then click Save. Both are on by default. Prepaid works the same way with Top up and Pay.

What staff see after scanning a gift card depends on that choice:

• With both selected, they choose Redeem or Top up.
• With only one selected, they skip the choice and go straight to it. For example, with Redeem deselected, scanning a gift card opens the top-up screen.
• With neither selected, they see the message that gift cards have been turned off.

Pay with a gift card

1. Add the items to the bill as usual.
2. Tap the Leat button on your menu and scan the gift card.
3. Choose Redeem, if staff are asked to choose.
4. The screen shows the card's Balance and the Amount to pay. Tap Confirm and pay to take the payment from the card.

The card pays the lower of its balance and the amount still due:

• If the balance covers the whole bill, the bill is paid and the order closes straight away.
• If the balance is lower, the card pays what it has and the rest stays open. Take the rest with another payment method, or tap Use another giftcard to scan a second card.

If Allow tips using giftcards is on in the integration's Settings tab and the balance is more than the bill, staff are asked what to do with the rest: Keep remaining amount on the card or Add as tip. This doesn't happen when the balance is taken off as a negative-price item, because that line can't carry a tip.

Top up a gift card

1. Tap the Leat button on your menu and scan the gift card.
2. Choose Top up, if staff are asked to choose.
3. Enter the amount to put on the card and confirm.
4. The top-up is added to the bill as a line. The contact pays for it with the rest of the order.

The card is only topped up once the line is on the bill. If the POS doesn't add it, staff see an error and nothing is put on the card.

If the top-up shows as a negative amount on the bill, or isn't added to the bill at all, the LEAT-PRODUCT-ITEM item isn't set up right. See Lightspeed K-Series: Integration Troubleshooting.

Every setting on the integration's tabs is explained in Lightspeed K-Series settings: the Settings, Advanced and Locations tabs explained.