Fraud risk reports

Fraud risk reports look for contacts whose activity stands out from what's normal for your account, so you can check on them early. There's a report for loyalty and one for gift cards. A high score isn't proof of fraud: it tells you who's worth a closer look.

Turn it on

Fraud risk reports are in beta. Click the gear icon at the top right of the dashboard to open Settings, then click General under Account. In the Features section, enable Fraud Risk Reports. Fraud risk then appears under Data.

Your first report

1. Go to Data → Fraud risk.
2. Choose the Loyalty or Giftcards tab.
3. Click Create first run.

After that, a new report is made every week. Use the week picker at the top of the page to look back at earlier reports.

How contacts are scored

Each report compares every contact with the rest of your contacts over a lookback window. How it's calculated on the report page sums it up.

• Loyalty looks back 14 days: at the number of transactions, points earned, points redeemed, and bursts of transactions in quick succession.
• Gift cards look back 30 days: at how many gift cards a contact bought, in total and in any rolling 7 days. On top of that comparison, a contact is flagged on the count alone, however busy your account normally is: 10 or more cards in 30 days, or 5 or more within any 7 days.

Every flagged contact gets a risk score from 0 to 100 and a tier: Most suspicious, Worth a look or Low. Open a contact to see Why flagged.

Finding contacts in a report

The Suspicious contacts list shows each flagged contact with their Email, Risk level and Score, highest score first.

• Search finds contacts by email address or name.
• Click Filters to narrow the list by Risk level, or on the Loyalty tab by Business profiles.

The business profile filter shows the contacts who had loyalty transactions at that business profile during the report's lookback window. A contact with transactions at 2 locations shows up under both. Reports made before this filter existed don't record business profiles, so the filter finds nobody in them. The gift card report has no business profile filter.

Nothing matches your search or filters? Click Reset filters.

You can also ask Leat AI how many contacts a loyalty report flags per business profile, for example "How many contacts in the latest fraud risk report are flagged per location?"

Excluding trusted contacts

Some contacts are busy for good reasons: regulars, staff, a company buying gift cards for its team. Open the contact in the report and click Exclude from reports. Add a Reason if you like (it's optional) and confirm with Exclude contact. The contact is left out of future reports.

Loyalty and gift card exclusions are separate lists. Excluding someone from the loyalty report doesn't exclude them from the gift card report, and the other way around.

To undo it, click View excluded contacts on the report page and use Re-include, or click Re-include on the contact itself.

Blocking gift cards

You can block gift cards in 3 places:

• A flagged contact. On the Giftcards tab, open the contact and click Block giftcards. All the contact's gift cards are blocked, and the button changes to Giftcards blocked.
• Any card or contact. On the Giftcards tab, click Block giftcards at the top of the report. Under Block by, choose Giftcard to find one card by its card number, or Contact to block all of a contact's cards. Use this for cards the report can't reach, for example a card that was given away or bought without a contact.
• One card from its own page. Open the card from Store → Giftcards → Cards and click Block giftcard. The button only shows while the card isn't on the fraudulent cards list yet.

Each time, you can add a Reason. It's optional. A blocked card gets the status Pending review. Cards that are already on the list keep their status, so blocking a contact doesn't block a card you allowed before.

Reviewing blocked cards

Blocked cards show up under Store → Giftcards → Fraudulent cards. That item appears in the sidebar once the selected program has a card on the list. Review each card there: Allow puts it back into use, Block keeps it blocked. You can also block a card you allowed before.

What a blocked card can't do

A card that's Pending review or Blocked can't be used at all. Every transaction on it is refused: payments, top-ups, corrections and reversals. That's true wherever the transaction comes from: the Business App, your till, your webshop or another integration, and the dashboard itself, including imports.

The balance stays on the card. To use the card again, click Allow next to it under Fraudulent cards.

Notifications

On the Loyalty tab, the gear icon (Notification settings) sets who gets an email when a loyalty report flags someone as Worth a look or Most suspicious, and when it's sent: As soon as it happens, Collected into one email on a schedule or Don't send an email. A report that only finds Low contacts doesn't send anything.

Each new report's notification closes the one before it, so only the latest report stays under Open in your notifications. Earlier ones move to Resolved, where you can still see who read them.

Exporting a report

Export on the report page downloads every contact in the selected week's report that matches your search and filters, not just the page you're looking at.