System emails: where to find each automatic email
System emails go out on their own when something happens, like a contact buying a gift card or confirming their marketing consent. You don't schedule them or pick who gets them. You only decide what they say and how they look.
There's no single page for them. Each system email lives with the feature it belongs to, so you find it where you set that feature up. The old System emails page in Settings is gone, and a bookmark to it now opens your account settings.
Where to find each one
- Contact Identifier verification email: go to CRM > Identifiers and click Settings in the sidebar. It's only sent when you ask contacts to confirm an identifier by email before it's linked to them. See Contact identifiers.
- Order confirmation emails: gift card and prepaid purchases each send their own. The Gift card order confirmation email is under Store > Giftcards, and the Prepaid order confirmation email is under Store > Prepaid. On either, click Configuration under Online sales and find the email under Order emails. Changing one doesn't change the other. Until November 10, 2026, they were one shared email, so your prepaid email starts as a copy of it. See How to set up a Prepaid program.
- Login and register emails for the contacts portal: click the gear icon at the top right of the dashboard to open Settings, then click Contact touchpoints under Communication. Only admins see Communication there. See Login and register emails for your contacts.
- Double opt-in emails: in Settings, click Marketing under Functionalities. They ask a contact to confirm a double opt-in subscription. You can add more than one, and the default is the one that's sent. Only admins see Marketing there.
- Authentication emails for private forms: in Settings, click Forms under Functionalities. Every private form sends the default one, unless you give the form its own custom email.
- Giftcard emails: in Settings, click Giftcards under Functionalities.
- Voucher emails, including the voucher recipient and voucher reminder emails: in Settings, click Vouchers under Functionalities. Only admins see Vouchers there.
- Points recipient emails: in Settings, click Loyalty under Functionalities. They're sent to contacts who get points through Loyalty > Points issuances. An issuance sends your default one unless you choose another email on the issuance.
- Loyalty token email: in Settings, click Loyalty under Functionalities. It's sent when you send a contact a loyalty token from their page or from Loyalty > Tokens, or when the API sends one, and it carries the link the contact opens to claim the points. See Loyalty tokens: points a contact claims through a link or QR code.
Click View details on an email to open it.
Tier milestone and stamp card milestone emails are set on the milestone they belong to: tier milestones on the tier, stamp card milestones on the stamp card. See Tier milestones: rewards on the way to the next tier and Stamp card milestones: rewards on the way to a full card.