Business App problems: updating the app and common messages
Most problems with the Business App come from an old version of the app, a missing internet connection, or a setting that hasn't reached the device yet. This article goes through the messages staff see and what to do about each one.
Keep the app up to date
The app is called Piggy Business in the App Store and Google Play.
- To check a device's version, go to Apps → Business App → Devices in the dashboard. Has latest version shows No for a device that has an update waiting.
- To update, open the App Store or Google Play on the device, find Piggy Business and tap Update.
- To update automatically:
- iPhone or iPad: open Settings → App Store and turn on App Updates.
- Android: open Piggy Business in Google Play, tap the 3 dots at the top right and turn on auto-update.
Messages in the app
- Please update your app via the app store. or An update is required to continue: this version of the app can't be used anymore. Update the app.
- No internet connection: the app can't reach Leat. Check the device's Wi-Fi or mobile data and tap Try again. The app doesn't work offline. See I do not have a WiFi network in my company.
- The device link token can't be found: the link code was mistyped, has already been used, or is more than a day old. Create a new code in the dashboard. See Linking a tablet or phone to the Business App.
- This card was scanned within the set locking time: the contact got points very recently, on this device or another one. How long they have to wait is the Lock time in the device's configuration, 15 seconds unless you've changed it. It stops a card being scanned twice by accident. Wait a moment and scan again.
- No camera permissions.: allow the camera for Piggy Business in the device's own settings.
Other problems
- The app is back on the Link device screen. The device was deleted in the dashboard, unlinked on the device, or not used for a year. Link it again.
- A change to the configuration doesn't show. Saving a configuration doesn't send it to the device. Go to Apps → Business App → Devices, open the device and click Actions → Update settings while the app is open on the device. See Setting up a Business App configuration.
- The app makes no sound when scanning. The app beeps when a card or code is scanned and plays a sound when a reward or voucher is claimed. It makes no other sounds. Check Sound effects in the device's configuration, under General. It's Yes unless someone changed it, also on a device without a configuration. If it's Yes, turn up the device's media volume while the app is open. On an iPhone or iPad, the silent switch doesn't mute the app. See Setting up a Business App configuration.
- The passcode is never accepted. Check the passcode in the device's configuration, under General. A device without a configuration doesn't accept any passcode.
- Staff can't start something, or a button is missing. Check the home screen buttons and the device's configuration.