How to deactivate a gift card

Deactivating a gift card stops it from being used, without touching its balance. Use it for a card that's lost, stolen or under suspicion. You can turn it back on at any time.

Finding the card

There are two ways to find it:

• Within one program. Go to Store → Giftcards, click Cards in the sidebar and type the card number into Search. This only searches the program that's selected at the top of the sidebar.
• Across all programs. Click the magnifier next to Giftcards at the top of the sidebar. In Find giftcard, type the card number and click the card in the results. This searches every program and switches to the card's program for you.

The card opens as a page of its own.

Deactivating it

1. On the card's Information tab, click Edit settings in the Settings section.
2. Turn off Active.
3. Click Save changes.

The change is recorded on the card's Activities tab.

What deactivating does

The balance stays on the card. Nothing is written off and no transaction is created.

An inactive card is refused when someone tries to pay with it or top it up in the Business App or through an integration that uses the Leat API. Connected tills that look the card up before they book on it refuse it too. A till that keeps its own copy of your gift cards, like Square, can still book a payment on it, so deactivate the card in Square as well. The gift card balance checker on your contacts portal won't show its balance either.

To use the card again, click Edit settings, turn Active back on and click Save changes. It works as before, with the same balance.

Deactivating or taking the balance off

If the money on the card should really be gone, for example after a refund, deactivating isn't enough on its own: the balance is still there if the card is turned back on. Take the balance off with a negative transaction as well. How to create a gift card transaction explains how.