Changing the email address you log in with

You can change the email address you use to log in to the business dashboard yourself, from your profile. It's also the address your login codes are sent to. You confirm the change with a code we send to the new address, so you don't need access to your old mailbox.

This is about your own login. To change the email address of one of your contacts, see Changing a contact's email address.

Changing your email address

Click your avatar at the top right of the dashboard and choose Profile.
On the Profile page, click Edit profile, then click Change email address next to your Email.
Fill in the New email address. Depending on how you log in, you're also asked for:
- your Current password, if you log in with a password;
- your Authenticator app code, if you've turned on multi-factor authentication (MFA).
Click Send code. We email a 6-digit code to the new address. It expires after 15 minutes.
Enter the code. The change goes through as soon as you've typed all 6 digits. You see Email address changed.

If you log in only with Google, you won't be asked for a password.

What happens after the change

You log in with the new address from now on. The old address no longer works as a login.
The change applies to every account you have access to, because you have one login for all of them.
Your password, MFA and Google sign-in stay as they are. If you sign in with Google, you keep using the same Google account.
We email your old address to tell you the login address was changed.
Invitations to join an account that were sent to your old address and haven't been answered yet move to the new address.
A password reset link you requested before the change stops working. Request a new one if you still need it.

Each user changes their own email address. An admin can't change it for another user from User management.

If the code doesn't arrive

Check the spam folder of the new address. Still nothing? Click Resend code to get a new one. The previous code stops working when you do.

If you use MFA, there's no Resend code button, because the code from your authenticator app is only valid for a short time. Click Back and send the form again with a fresh code from your app.

You can request a code 3 times per hour. After that, wait a while before you try again.

Error messages

This is already your email address. The new address is the one you already log in with.
This email address is already in use. Another dashboard user already logs in with it. Every login needs its own address.
Use a different email address. Addresses from disposable email services can't be used for a login.
Your current password is incorrect. Check the password you log in with. If you've forgotten it, reset it first from the login page.
The code from your authenticator app is incorrect. Use the newest code in your app, and make sure the date and time on your phone are set automatically.
This code is invalid or has expired. The code was mistyped, is older than 15 minutes, or was replaced by a newer one. Request a new code.

If you can't log in to the dashboard at all anymore, for example because you no longer have access to your old mailbox, contact the Leat team.