Notifications from Leat: what they are and who gets them by email

Leat keeps an eye on your account and tells you when something needs a look. For example, an integration stops working, an automation run fails, a payment can't be taken or a giftcard transaction is waiting for review. Each of these is a notification. It shows up in the dashboard for your team, and by default it's also sent by email.

A notification comes from a check Leat runs on its own. It isn't a message from a person on our team, so you don't need to reply to it.

Where you see them

Click the bell at the top of the dashboard. The badge shows how many you haven't read yet. The Notifications tab lists the newest ones, grouped by Today, Yesterday, This week and More than a week ago. Click one to open the page where you can fix it.

Click All notifications to see the full list. It has two tabs:

Open: everything that still needs attention.
Resolved: notifications that were fixed, kept for your history.

Click a notification to open its details. You see the message, how many times it happened (Occurrences), and when it was First seen and Last seen. The button at the top takes you to the page where you fix it, if there is one.

How they work

One problem, one notification. If the same problem keeps happening, Leat doesn't add a new notification each time. The number of Occurrences goes up and Last seen moves forward.
Reading is personal. Opening a notification only marks it read for you. Your colleagues still see it as unread until they open it. Seen by shows who has read it so far, and Mark as unread for me puts it back.
Resolving is for everyone. Click Mark as resolved once it's fixed, and it moves to the Resolved tab for the whole account. Some checks resolve the notification themselves as soon as they see the problem is gone. A domain notification works this way.
A problem that comes back reopens it. If a resolved problem happens again, the notification returns to Open, unread for everyone. Offers that can't be redeemed at the till are the exception: if you were already told about that offer failing for that reason, the notification reopens quietly. It keeps who has read it, and no new email goes out. You can also reopen any notification yourself with Reopen.
Only the latest fraud risk report stays open. Each new fraud risk report's notification resolves the one before it, so only the newest report is under Open. The earlier ones move to Resolved.
Old ones drop off. The Open tab only shows notifications that happened in the last 90 days.

You only see notifications about parts of Leat your user role gives you access to. For example, giftcard notifications only reach people who can open giftcards. Automation notifications are visible to everyone.

Who gets an email

By default, a notification is emailed to your account's email address and to every admin on the account. Leat doesn't send the same email over and over. For most notifications, if a problem keeps happening, you're emailed about it again after a while, not every time it happens.

Offers that can't be redeemed at the till work differently. You're emailed when an offer starts failing, or when an offer fails for a new reason. The same offer failing again for the same reason isn't emailed again, even if it worked in between. See Why did I receive a "One of your offers can't be redeemed at the till" email?

You can change who gets the email for each type of notification. Click the gear icon at the top right of the dashboard to open Settings, then click Notifications. You can also get there from the settings icon in the bell's dropdown.

This page is only about email. Everyone on the account still sees every notification in the dashboard, whether or not they get the email.

For each notification, the list shows Who gets emailed and When. To find one quickly, type in the search box above the list (Search notifications). It matches the notification's name and how it's set, so searching for "giftcard" also finds the ones set Per giftcard program.

Click Configure to change a notification:

Under Team members, pick who gets the email.
Under When to send, choose one of these:
- As soon as it happens: the email goes out when the notification is raised.
- Collected into one email on a schedule: pick the days and a Time. Monday at 09:00 is the default.
- Don't send an email: nobody is emailed. The notification still shows in the dashboard.
Click Submit.

Most notifications are set once for the whole account (Account wide). Two are set separately:

Giftcard transactions need review is set Per giftcard program. Pick the programme in the dialog, or set it from the programme's own settings. See Getting notified about pending gift card transactions.
Prepaid transactions need review is set Per loyalty program.

Offers that can't be redeemed at the till have a single row, Offers that can't be redeemed. It sets the one email that lists every offer with a problem, whether that's 1 offer or 10.

You can only change the settings for notifications your role lets you see.

If you don't get an email you expected

Don't send an email is chosen for that notification.
You're not in Team members for it. Once anyone is picked there, only those people get it. The account's email address and the other admins no longer do.
It's set to Collected into one email on a schedule, so it waits for the next day and time you picked.
You were already emailed about this problem recently, and it's still the same problem.
It's about an offer that can't be redeemed at the till, and you were already emailed about that offer failing for that reason.

If a notification seems wrong

A notification describes what Leat's check found at that moment. If you've already fixed the problem, mark it as resolved. If you think the check itself is wrong, for example a domain warning while your site loads fine, ask the AI assistant. It can look at the notification and check the setup behind it with you.