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Lightspeed K-Series: redeeming rewards and vouchers at the till

With the Lightspeed K-Series integration, staff redeem a contact's rewards and vouchers straight from the Lightspeed POS while they're taking the order. This article walks through that flow at the till.

Before you start

During the installation of the integration, you added a Leat button to your Lightspeed POS. It opens the Leat web extensions. The button has the name you gave it when you set it up. If you haven't added it yet, follow Installing the Lightspeed K-Series integration.

The integration has 5 web extensions: All-in-One, Loyalty, Giftcards, Vouchers and Prepaid. You'll find their URLs on the Web Extensions tab of the integration, under Apps → Integrations → Lightspeed K-Series. This article uses All-in-One.

Redeem a reward or voucher

  1. Add the contact's items to the order. A contact can also come to the till to redeem something before anything is on the order: the flow is the same.
  2. In the Lightspeed POS, tap the Leat button, then tap All-in-One. The camera opens.
  3. Scan the contact's loyalty card. If they don't have it with them, you can look them up by email address instead, but only when Allow users to identify themselves using their email address is switched on, on the Settings tab of the integration.
  4. You now see the contact's rewards, including which ones they can redeem right now.
    • To redeem a reward, select it.
    • To redeem a voucher, open Vouchers and select it. This list shows every voucher the contact has.
  5. Check that you've selected the reward or voucher the contact asked for, then tap Close.
  6. Take payment, or keep adding items to the order if the contact wants more.

When the items on the order matter

  • A percentage or fixed-amount discount, on a reward or a voucher, has to be redeemed after the items are on the order. It has nothing to discount otherwise.
  • A free item, like a free coffee, can be redeemed before anything is on the order.
  • If more than 1 item on the order qualifies for the same reward, you're asked which item the reward is for.
  • If nothing is on the order yet, you're asked to choose the item. Make sure you choose the one the contact wants.

When a redemption fails

If the till can't apply a reward or voucher, it shows a message explaining why. See Why did I receive a "One of your offers can't be redeemed at the till" email? for what each message means and how to fix it.

You can also ask the AI assistant to check the offer's setup, for example "Why can't this reward be redeemed at the till?". It tells you why the offer failed, at which locations, and which Lightspeed settings to check first. This works in the assistant in your dashboard, and in Claude or ChatGPT when you've connected them to your Leat account.

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