Subscription pricing

Your subscription is based on the plan you chose when you signed up. On current plans, that plan includes a set number of tokens per month, and you pay for them whether you use them all or not. For your own start date, terms and renewal, see Your subscription and contract terms.

What a token covers

1 token covers any one of these:

• 100 emails sent

• 1 loyalty transaction

• 1 gift card transaction

• 1 prepaid transaction

• 1 voucher redemption

Your own subscription page lists the same, under Token costs: click the settings icon in the top right of the dashboard, select Subscription under Account, and click Usage insight on the usage card.

Choosing the right plan

Your subscription plan is not only based on how many tokens you use each month. Each plan also includes different limits on locations, users, integrations, and automation runs.

This means that even if your token usage fits within a lower plan, you may need a higher plan depending on your business needs.

What's included in each plan?

Leat Start

• 250 tokens per month

• 1 integration

• 2 users

• 3 locations

• 100 automation runs

• Leat branding

• Leat AI and 24/7 AI Support

• Knowledge Base and Academy access

Leat Scale

• 2,500 tokens per month

• 3 integrations

• 5 users

• 10 locations

• 250 automation runs

• Custom branding

• Leat AI and 24/7 AI Support

• Knowledge Base and Academy access

• Free webinars

Leat Pro

• 7,500 tokens per month

• 5 integrations

• Unlimited users

• 30 locations

• 500 automation runs

• Custom branding

• Leat AI and 24/7 AI Support

• Knowledge Base and Academy access

• Free webinars

Going over your monthly tokens

You can keep using the software when you go over your monthly tokens. Tokens over your monthly amount are charged at your plan's overage price, a set price per package of extra tokens. The usage card on your Subscription page shows how many tokens you've gone over under Exceeded tokens, along with the price per package of extra tokens.

To avoid overage charges, contact us to upgrade your plan. Keeping an eye on your usage and planning ahead for busy months helps you avoid surprises. See How to get insights into your token usage.

For all plans and their prices, see leat.com/pricing.

Older plans based on contacts

Some older plans are based on contacts instead of tokens. On those plans, your plan covers a number of contacts, and the price steps up in tiers as that number grows. Your Subscription page shows how many contacts your plan covers and how many you're using, and Show pricing opens the full table of contact tiers and their prices.

If you go past your contact limit, your plan moves up to the tier that covers you and an invoice is generated for the difference over the rest of the period already billed. See Prorated invoices.

Get an email before you run out of tokens

You can set up usage alerts that email people on your team when you reach a percentage of your monthly tokens, so you can upgrade before you pay overage prices.

1. Click the settings icon in the top right of the dashboard.

2. Select Subscription under Account in the menu on the left.

3. Scroll to the bottom and click New alert.

4. Under Set the usage percentage that triggers this alert, enter the percentage.

5. Under Alert users, select everyone who should get the email.

6. Click Create.