Your subscription and contract terms

Your plan, your contract terms and your invoices all sit on one page in the dashboard. What that page shows depends on whether you're already on a paid plan, so this article covers both.

Where to find it

1. Click the settings icon in the top right of the dashboard.
2. Select Subscription under Account in the menu on the left.

You have to be an admin on the account to see it. If Subscription isn't in that menu, ask an admin on your team to look it up for you, or to make you an admin.

You can also go straight to business.leat.com/settings/subscription. Either way, we send you on to the right page for your account: Subscription and billing when you have an active paid subscription, and the plans page at business.leat.com/settings/subscription/new when you don't have one yet. If you have a legacy subscription, you see a Contact us card instead. More on that below.

If you're on a paid plan

The page is called Subscription and billing, and it has three parts.

Current bundle holds your plan. The card at the top shows your plan name and the dates your current term runs between. Below it, a usage card shows where you stand this period, and Subscription details shows your contract terms.

What the usage card shows depends on your plan. On a plan that comes with monthly tokens, it shows how many tokens you've used out of your monthly amount, when that resets, and how many you've gone over along with what an extra package costs. Usage insight opens the full breakdown. On an older contact-based plan it shows how many contacts you're using out of your limit instead, and Show pricing opens the table of contact tiers and their prices.

Subscription details lists your start date, your initial term, your billing term and whether auto renewal is on. When it's on, you'll also see your first auto renewal date, your renewal term and your non-renewal notice period. The line under the heading tells you the date your subscription renews, the date it renews once when it's set to renew a single time, or the date it ends when a cancellation is already scheduled.

Invoices lists every invoice and credit note on the account with its date, status and amount. Download invoice on a row downloads that one. If you have an amount outstanding, a banner appears here with Pay invoices.

Alerts at the bottom is where you set up an email alert for when you're about to reach your token limit. See How to get insights into your token usage for what those alerts do.

If you're on the free plan

You land on the plans page instead, which lists our four plans: Start, Scale, Pro and Enterprise. The prices are in your account's currency. Use Contact Sales to talk to us first.

Under Current bundle you'll find your Free plan and its Plan limits: 50 contacts, 10 tokens a month, 1 location, 3 users, no integrations, and Leat branding on your contact-facing pages. Upgrade to a paid plan opens the plans so you can pick one and check out.

The Plan limits card itself still reads 1 user. Three is the number that applies, so you can invite two colleagues alongside yourself.

Two things can appear at the top of this page instead of the plan list. If someone at Leat has prepared an offer for you, you'll see Your tailored growth plan with View offer. If you've already picked a plan but haven't checked out yet, you'll see Selected plan with Review plan, which picks the checkout back up where you left it.

If you see Contact us instead of your plan

If you've been with Leat for a while, you may have a legacy subscription. That's a contract set up directly with our contracts team, with its own billing that runs alongside the dashboard rather than through it. Because we look after those contracts personally, their details aren't stored in the dashboard, so the page shows no plan name, price, term, usage or invoices. Nothing is wrong with your account or your access.

Instead, the page shows a Contact us card that reads "Contact us to gain insights into your subscription. Mail to contracts@leat.com." Click Get in touch, or email contracts@leat.com directly, and we'll send you your plan, what's included, what it costs and your contract terms. The same address can update your payment details or send you a copy of an invoice.

Making changes to a paid subscription

Everything runs through Manage subscription on the Subscription details card:

• Download subscription confirmation, when a contract is attached to your subscription
• View terms and conditions, which opens our general terms
• Update payment method
• Cancel subscription

Cancel subscription only appears when auto renewal is on, the subscription isn't set to renew just once, and no cancellation is already scheduled or being processed. See How to cancel your subscription for the steps, and How to adjust your payment details for changing how you pay.

Your own dates and the terms attached to your account are what applies to you. Where anything here reads differently from what your own subscription page shows, go by the page.

Pricing and invoices

For what you pay and how it's calculated, see Subscription pricing. For invoices already issued, see Downloading your invoices.