How to cancel your subscription

You cancel a paid subscription from the subscription page in the dashboard. Your account stays fully usable until the end date of your current term.

Cancel your subscription

1. Click the settings icon in the top right of the dashboard.
2. Select Subscription under Account in the menu on the left. You have to be an admin on the account to see it.
3. On the Subscription details card, click Manage subscription, then Cancel subscription.
4. Under Why are you cancelling your subscription?, choose a reason and click Next. You can't continue without one. If you choose I ran into issues with an integration, also select the integration and describe the issue. If you choose Other reason, write your reason in the box.
5. Under Confirm cancellation, read the date your access ends and click Cancel subscription.
6. In the dialog, type CANCEL SUBSCRIPTION to confirm, and click Cancel subscription again. If your dashboard is in another language, type that language's name of the button in capitals instead.

Keep subscription takes you back at any step without cancelling.

The Subscription details card also lists your Non-renewal notice period. The date shown under Confirm cancellation is the end date that applies to your subscription.

What happens after you cancel

• You keep full access to your account until the end date shown in the flow. After that date, the subscription ends and you can no longer access your account or its data.
• You can still be charged for going over your bundle's limits until then. Anything you exceed in that period is billed at the end of your billing cycle.
• The Subscription details card shows the date your subscription ends, and your plan card shows Expires on with the same date.

Changed your mind? If Continue subscription appears on your plan card, click it and confirm. Your subscription carries on with the same terms and billing cycle. The button doesn't appear on older plans, or when a new subscription is already scheduled to start. In that case, contact us.

If you can't see Cancel subscription

Cancel subscription only appears when auto renewal is on, the subscription isn't set to renew just once, and no cancellation is already scheduled. If it's missing, the line under the Subscription details heading tells you whether your subscription is set to end or to renew one more time, and on which date. If Auto renewal on that card says No, contact us about ending your subscription.

If you see a Contact us card instead of your plan, email the address on that card and we'll handle the cancellation with you.

On the free plan there's no paid subscription to cancel. The subscription page shows the plans instead.