Setting a support email address for your contacts

Your support email address is where contacts can write to you with questions and feedback. We show it on the pages contacts use, so they know how to reach you.

It isn't the address your emails come from. That's set in a sender profile, see Sender profiles: the name and address your emails come from.

Set or change the address

Only admins see this page.

1. Click the gear icon at the top right of the dashboard to open Settings.
2. Under Communication, click Contact touchpoints.
3. In the Support email address section, click Edit email address.
4. Fill in the Email address and click Save changes.

To remove the address, empty the field and click Save changes.

Where contacts see it

• Contacts portal: on the Contact us page, and on the page contacts see after buying online, when a payment failed or a gift card didn't arrive.
• Email preference pages: at the bottom of the unsubscribe page, the subscription preferences page and the double opt-in confirmation page, after Need help?.

Without an address, these pages leave it out.